Warranty

Thank you for choosing Mamazing products. We are committed to providing high-quality and safe products, ensuring that each customer enjoys our premium service. To achieve this, we offer 5 years warranty on all our products. Below are the detailed terms and conditions:

1. Warranty Overview

Mamazing offers a limited warranty for all eligible products, effective from the date of purchase. This warranty is only valid for products purchased through the official Mamazing website or authorized retailers and is limited to the original purchaser.

2. Warranty Period

All Mamazing products come with a 5-year warranty. From the date of your purchase, the warranty is valid for 5 years. Whether you purchase chairs, strollers, high chairs, cribs, mattresses, accessories, or any other products, all items are covered by a 5-year warranty.

3. What the Warranty Covers

Mamazing's warranty covers defects in materials or workmanship that cause the product to malfunction. This includes:

  • Manufacturing Defects: Any defects in materials, workmanship, or design that cause the product to fail to meet standard quality.

  • Functional Failures: Issues like wheels on strollers not turning or adjustment functions failing on chairs.

Within the warranty period, we will provide replacement, refund, or repair services (as determined by the situation).

4. What the Warranty Does Not Cover

The warranty does not cover the following:

  • Normal Wear and Tear: Scratches, fading, stains, natural aging, etc.

  • Misuse: Damage caused by improper use or failure to follow the user manual.

  • Accidental Damage: Damage resulting from accidents, such as impacts, drops, or water exposure.

  • Unauthorized Repairs or Modifications: Damage caused by repairs, modifications, or replacement of parts by unauthorized personnel.

  • Gifts and Replacement Parts: These are not covered under the warranty unless otherwise specified.

  • Products Outside the Warranty Period: Products that are beyond the warranty period are not eligible for warranty coverage.

  • Gifts: No warranty is provided for promotional gifts unless there is a manufacturing defect.

  • Satisfaction: We are committed to ensuring your satisfaction with our products. However, please note that the warranty does not cover personal preferences, such as comfort, firmness, or color variations, as these aspects can differ based on individual perceptions and preferences.

5. How to File a Warranty Claim

To file a warranty claim, please follow these steps:

  1. Email us at support@mamazing.com

  2. Include the following information:

    • Proof of Purchase: Order number or invoice photo

    • Product Information: Product name, model, and purchase date

    • Issue Description: Detailed description of the issue along with photos or videos showing the fault

We will respond within 2-5 business days and guide you on the next steps.

6. Warranty Processing Time

We aim to process your warranty request within 2-5 business days after receiving all necessary information. If further investigation or additional details are needed, processing time may be extended.

7. Shipping Costs

  • Warranty Coverage: If the product is covered under warranty, Mamazing will bear the shipping cost for repairs or replacements.

  • Not Covered Under Warranty: If the product is not covered by warranty, the customer is responsible for all shipping fees.

8. Replacement and Refunds

  • Replacement: If the product cannot be repaired, and the same model is unavailable, we will provide a replacement with a similar product from our current inventory or offer a refund.

  • Refund: If the product cannot be repaired and no suitable replacement is available, you may receive a full refund based on the original purchase price.

9. Legal Rights

This warranty does not affect any statutory rights you may have under the consumer protection laws in your region. If any clauses in this warranty conflict with local consumer protection laws, the relevant local laws will apply.

10. Contact Us

If you have any questions or need further support, please contact us through:

 

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